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  4. Friday, 11 August 2017
Hi, I posted a query before about Instagram not being updated on the slider. I see in a mail from yourselves that the latest update fixes this. However when I try to update from the system updates page, it says "Unable to open archive" How do I get the update please?
Accepted Answer
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Yes. Thank you, that works, but I point out to you the knowledge base link you sent which says it shouldn't.

To get your Facebook ID you should click on your name in the upper left of the Facebook home page just after the https://www.facebook.com/. It should look something like this:

https://www.facebook.com/JohnDoe
m.facebook.com/sally.struthers" >https://m.facebook.com/sally.struthers
https://www.facebook.com/profile.php?id=24353623

Your personal profile does not look anything like these examples:

https://www.facebook.com
Sally Struthers
[email protected]

Anyway we got there at last.
  1. more than a month ago
  2. General
  3. # Permalink
Responses (30)
Accepted Answer Pending Moderation
Hello

You must download zip manually from here: https://jsns.eu/edit-profile#my-downloads

Regards
  1. more than a month ago
  2. General
  3. # 1
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Hi,
OK, downloaded the zip file, uploaded from my local PC in Module installer. Message said install successful but can't see where to check the version in the module as it looks the same and Instagram hasn't updated the last 12 pics still. What do you suggest?
Regards
Tony
  1. more than a month ago
  2. General
  3. # 2
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Can you give me temporary access to the backend an you send the screenshot of the configuration?
  1. more than a month ago
  2. General
  3. # 3
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Won't let me attach. Will start again
  1. more than a month ago
  2. General
  3. # 4
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Hi,
Here's a screenshot. What access level do you need and what email address shall I use when setting it up?
Regards
Tony
Attachments (1)
  1. more than a month ago
  2. General
  3. # 5
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Second screenshot
Attachments (1)
  1. more than a month ago
  2. General
  3. # 6
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Hi

I'm afraid you are not using the latest version. Please update the module first. Instagram issue has been fixed in the latest release.

Regards,
  1. more than a month ago
  2. General
  3. # 7
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Hi
How do I update the module? Do I have to buy a new version? A previous post gave me a link to a download, which I have, but the update feature won't allow me to find it and the install feature didn't make any change that I could see
Thanks
Tony
  1. more than a month ago
  2. General
  3. # 8
Accepted Answer Pending Moderation
Hello

If your license has expired, you have to renew it to download the latest update.

Regards,
  1. more than a month ago
  2. General
  3. # 9
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Hi,
This is what the subscription says " FREE 12-09-2016 12-09-2016 To Lifetime €0.00 Active "
I assume that means the liscence hasn't expired? So how do I get the latest "fixed" version as the update doesn't work?
Thanks
Tony
  1. more than a month ago
  2. General
  3. # 10
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Hello

This means that you are only able to download the Free JS Facebook Likebox Slider.

Regards
  1. more than a month ago
  2. General
  3. # 11
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OK I have purchased a year for the social slider basic, but the update feature still says "can't open archive"
How do I get the latest version installed please?
  1. more than a month ago
  2. General
  3. # 12
Accepted Answer Pending Moderation
Hello again

Just give me temporary access to the backend and I will configure everyghing for you.

Regards
  1. more than a month ago
  2. General
  3. # 13
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What access level and what email address should I use when setting up?
  1. more than a month ago
  2. General
  3. # 14
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Could be full admin access. After setting up the module you should remove this acc.
  1. more than a month ago
  2. General
  3. # 15
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Have set up temporary access. http://www.yogaholidays.net
  1. more than a month ago
  2. General
  3. # 16
Accepted Answer Pending Moderation
I must have full admin - Super User rights.

Regards
  1. more than a month ago
  2. General
  3. # 17
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OK access changed
  1. more than a month ago
  2. General
  3. # 18
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Hello

Done. I think now everything is fine.

Regards
  1. more than a month ago
  2. General
  3. # 19
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Hi
Thanks for fixing Instagram tab. Unfortunately the facebook one now doesn't work. Have typed in the correct ID "yoga holidays and yoga retreats"
  1. more than a month ago
  2. General
  3. # 20
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  1. more than a month ago
  2. General
  3. # 21
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Hi,
Have been away for a few days. Just tried to follow your last link to hints about facebook. The address that is shown there is the original one that was on the social slider after the upgrade. Have tried it again but it shows nothing in the slider facebook window. It is set at https://www.facebook.com/yogaholidays.net/
Please help. This is more important to our clients than the Instagram feature we regained. You still have access set up to the back end.
Thanks
Tony
  1. more than a month ago
  2. General
  3. # 22
Accepted Answer Pending Moderation
Hello
Could I please have a reply re the loss of facebook on our social slider since the upgrade to the latest version.
It really looks bad to have a blank window.
Regards
Tony
  1. more than a month ago
  2. General
  3. # 23
Accepted Answer Pending Moderation
Hello
Still nothing in reply from you. Am confident that the facebook id is correct. Wasn't a problem before the upgrade. I need this to be fixed. Please take a look.
Regards
Tony
  1. more than a month ago
  2. General
  3. # 24
Accepted Answer Pending Moderation
Hello

I am sorry for the late response. Your FB ID is incorrect, that's why FB widget dosnen't show up.

Regards
  1. more than a month ago
  2. General
  3. # 25
Accepted Answer Pending Moderation
Hello
You say my facebook id is incorrect. I am pretty sure it is ok. It used to work. Screenshot attached of FB page. Please advise what you think is wrong
Tony
Attachments (1)
  1. more than a month ago
  2. General
  3. # 26
Accepted Answer Pending Moderation
Can you tell me which ID you are using?
  1. more than a month ago
  2. General
  3. # 27
Accepted Answer Pending Moderation
We are using the same as on the adress bar in the screenshot I sent "https://www.facebook.com/yogaholidays.net/"; (I just copied this from the module)
Thanks
Tony
  1. more than a month ago
  2. General
  3. # 28
Accepted Answer Pending Moderation
I think you should use only „yogaholidays.net”.
  1. more than a month ago
  2. General
  3. # 29


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