2. Member
  3. General
  4. Tuesday, 05 September 2017
Purchased basic subscription for JS Social Slider Basic, installed module, reloaded page, and FB Tab shows up but when I mouse over the FB Tab a box slides out with NOTHING in same and when I click on the FB Tab NOTHING happens, NADA!

See attached module configuration screen grab!
Attachments (1)
Responses (4)
Accepted Answer Pending Moderation

I must have access to your website to see what's wrong. Can you fill the 'Site Details' tab?

  1. more than a month ago
  2. General
  3. # 1
Accepted Answer Pending Moderation
I found another FB slider that WORKS without having to contact any technical support! :o

Please refund my money! :(
  1. more than a month ago
  2. General
  3. # 2
Accepted Answer Pending Moderation
You have to read documentation if some of the tabs stays blank.

  1. more than a month ago
  2. General
  3. # 3
Accepted Answer Pending Moderation
Hi mate, i had this originally and found that i had used the wrong URL.
i see from your screenshot you are using https://www.facebook.com/something etc which is wrong. you just need the last part of the url.

dont use


just use

works great!
  1. more than a month ago
  2. General
  3. # 4

There are no replies made for this post yet.
However, you are not allowed to reply to this post.
Sorry, the discussion is currently locked. You will not be able to post a reply or a comment at the moment.

Request Support

Support is currently Offline


Working days: Monday to Friday. The support staff is not available on weekends; in the most of cases tickets will not be answered during that time.

Reply time: Depending on the complexity of your support issue it's usually between a few minutes and 24 hours for paid members and about one week for free members. When we expect longer delays we will notify you.


Before you post: read the Knowledge Base and search the forums for an answer to your question.

When you post: include Site Details if you request a support (you can use the form below the reply in Site Details tab). 

Auto Solved Question: If after a week the author of the post does not reply to a request by moderator, the question will be marked as resolved.

Language: only English

More share buttons