1. wallrodt
  2. Member
  3. General
  4. Monday, 14 August 2017
I am using Ultimate Social Share on a website that has been in development for a few weeks now. The plugin has always worked until this morning when I made the site live (I also updated to the latest version of the plugin). Now when I use the mail option, I get the dialog box fine, but when I fill it in and hit Submit, I get an error that the "Recipient email address is not valid." My web server log says PHP Notice: unserialized (): Error at offer 0 of 12 bytes in {site}/components/com_ulitimatesocial/helpers/ultimatesocial.php on line 49, and also PHP Notice: Undefined index: captcha in {Site}/components/com_ultimatesocial/helpers/controller.php on line 90.
I have captcha turned off for this plugin on this site. If I turn it on, I get the same error.
Responses (27)
Accepted Answer Pending Moderation
Hello

Can you give me temporary access to the backend? I must see what's wrong.

Regards,
  1. more than a month ago
  2. General
  3. # 1
Accepted Answer Pending Moderation
I filled out the Site Details section.
Thanks.
  1. more than a month ago
  2. General
  3. # 2
Accepted Answer Pending Moderation
Can you tell me which PHP release are you using on your website?
  1. more than a month ago
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  3. # 3
Accepted Answer Pending Moderation
5.6.30
  1. more than a month ago
  2. General
  3. # 4
Accepted Answer Pending Moderation
Im afraid I can't access the ftp with credentials you have gave me.
  1. more than a month ago
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  3. # 5
Accepted Answer Pending Moderation
It works when I test it (with just the hostname), you might have to navigate to the sub folder.
  1. more than a month ago
  2. General
  3. # 6
Accepted Answer Pending Moderation
It might be a firewall issue with my university. I can't get to the server from off campus, either.
  1. more than a month ago
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  3. # 7
Accepted Answer Pending Moderation
I uninstalled version 3, went back to version 2 and things are back to normal.
  1. more than a month ago
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  3. # 8
Accepted Answer Pending Moderation
We will investigate this issue and let you know when we finish.
  1. more than a month ago
  2. General
  3. # 9
Accepted Answer Pending Moderation
have the same problem here

is there a working solution out?
Attachments (1)
  1. more than a month ago
  2. General
  3. # 10
Accepted Answer Pending Moderation
Hello

I am sorry for this situation. The fix will be available in the text update.

Regards
  1. more than a month ago
  2. General
  3. # 11
Accepted Answer Pending Moderation
Hello

I am sorry for this situation. The fix will be available in the text update.

Regards

I guess you mean NEXT update :-). Thanks in advance
  1. more than a month ago
  2. General
  3. # 12
Accepted Answer Pending Moderation
Problem solved. Please download the latest release.

https://jsns.eu/edit-profile#my-downloads
  1. more than a month ago
  2. General
  3. # 13
Accepted Answer Pending Moderation
now it will link to an mailto:[email protected] and then it opens the local mail program and want to mail to myself
  1. more than a month ago
  2. General
  3. # 14
Accepted Answer Pending Moderation
Now should be okay. You must reinstall the latest zip.
  1. more than a month ago
  2. General
  3. # 15
Accepted Answer Pending Moderation
Now should be okay. You must reinstall the latest zip.

I didi it, but the issue is still the same: before there was a form (in a popup), where you could send / share it with anybody. Now it will open the own email client and tries to mail to the preselected email-adress (my adress)
  1. more than a month ago
  2. General
  3. # 16
Accepted Answer Pending Moderation
It is working the same way but from now it will open in email client.
  1. more than a month ago
  2. General
  3. # 17
Accepted Answer Pending Moderation
It is working the same way but from now it will open in email client.


OK, but this is not a good solution. there is no subject, there ist no text / link in it. its completly blank and the adress line is filled with my own email adress... this no sharing

The visitors dont fill it in

nevertheless: thanks for the support so far on a saturday and your help with the other issue (pinterest). I mark both posts as solved, but I dont use the Email share
  1. more than a month ago
  2. General
  3. # 18
Accepted Answer Pending Moderation
Can you fill the site details tab? Because here everything works properly.
  1. more than a month ago
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  3. # 19
Accepted Answer Pending Moderation
ok, done
  1. more than a month ago
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  3. # 20
Accepted Answer Pending Moderation
Can you give me tempoary access to the backend? I can see there is also some css conflicts with your template.
  1. more than a month ago
  2. General
  3. # 21
Accepted Answer Pending Moderation
it should work now
  1. more than a month ago
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  3. # 22
Accepted Answer Pending Moderation
Thank you. I will inspect all of the problems on your website and let you know when Im done.
  1. more than a month ago
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  3. # 23
Accepted Answer Pending Moderation
thanks
  1. more than a month ago
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  3. # 24
Accepted Answer Pending Moderation
I think everything is working fine. Can you confirm?
  1. more than a month ago
  2. General
  3. # 25
Accepted Answer Pending Moderation
YES, it works fine. thanks for your support. was it an issue with my page? we are still in work with it for the relaunch in december

could you email me or write here if you want, in which file I can find the text of the email and the subject. I want to translate it into german
  1. more than a month ago
  2. General
  3. # 26
Accepted Answer Pending Moderation
There was some css style conflicts but Ive already fixed them. Please reinstall the component. You can change the email subject and the email body in the component settings.

Regards
  1. more than a month ago
  2. General
  3. # 27


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