- Bug Fixes - We try to keep all of our Extensions bug free but if a problem is found, you're covered with free access to fixes and updates.
- Instructions and Usage - Get assistance to customizing extensions, we will explain the how's and the where's so you can focus on your design.
- Update Problems - If you are having an issue updating one of our products we can assist you. If you are having an issue updating Joomla we can also help, this does not include migration services.
- Minor Customization - We can advise you on how to do minor customization to our extensions, but we will not add new features to an extension or build your site for you.
- Third Party Products - If there is a conflict with a third party product, we can troubleshoot it for you. In most cases we can fix issues, but we do not guarantee a solution.
- On-site Debugging - When the issue at hand requires it, we will login to your server to research, debug and solve problems. Your login info is always private and secure.
Frequently Asked Questions
- Do memberships renew automatically ? - Memberships are not renewed automatically, but you will be reminded when your membership is about to end so you can decide to renew at a convenient time.
- What happens when my membership expires ? - When the membership expires, you will no longer be able to download new products, updates or have access to technical support. However, you can keep using any product you have installed forever.
- What is a domain license ? - A domain license allows you to install our products on a single website. Unlimited site licenses means you can install them on as many sites as you want. You may install our products on unlimited domains, but you are restricted for support on the number of domains the plan offers.
- What payment types do you accept ? - Payments are handled thru PayPal and 2Checkout, they both support PayPal and most credit and debit Cards. We do not ask for any credit card information on our site.
- I am a club member now, where do I get the files ? - You can go to any product page to find a Download link. Most products actually include multiple files so you get to choose which ones to download at any time.